Generator Frequently Asked Questions


Q: What is an automatic standby generator?
A: An automatic standby generator is a backup for your electrical system that operates automatically whether you are home or away. In the event of a power outage, the generator will automatically start and supply power directly to your electrical system. Upon return of normal utility power, the generator will automatically shut itself off and waits for the next outage.

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Q: Why should I buy an automatic standby generator instead of a portable generator?
A: In the event of a power outage, an automatic standby generator can provide many advantages over a portable generator:

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Q: Can an automatic standby generator replace utility service?
A: No. Standby generators are not designed to run as a replacement to utility power and the fuel costs alone would make this option more expensive than buying power from your local utility.

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Q: What size generator do I need?
A: The easiest way to determine the size of your generator is to imagine yourself without power. While some power outages may be short, others could last for days or even weeks. What would you miss during an outage?

Many people feel that all they need is "Essential" Circuit Coverage. Some examples of these types of circuits include lights and TV in the family room, microwave and lights in the kitchen, refrigerator, sump pump, power to the master bedroom, garage door opener, and furnace.

Another option is complete coverage which provides power to every circuit in your panel. This is done by installing a larger, fully rated generator and transfer switch which in the event of a power outage, it allows you to use power just as you normally would under utility power.

A more cost effective option to complete coverage is managed coverage. With this option, you can get up to complete coverage while using a smaller generator. We are able to achieve this by incorporating advanced technology known as load shedding. This creates a solution where non-essential circuits such as an air conditioner are shed when the generator approaches full capacity. These loads are automatically turned back on when the essential circuits that were being used no longer require power.

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Q: Does a generator need maintenance?
A: Yes, all generators require periodic routine maintenance to ensure maximum performance for years of reliable service. Most manufacturer's require such maintenance on an annual level. Some exceptions may apply depending on the conditions of where it is used and the amount of runtime the unit gets. North Shore Electric offers annual maintenance agreements to help keep your unit running right.

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Q: If there is a problem with my generator where do I go for help?
A: You can contact North Shore Electric who is an authorized sales and service dealer for many brands and can help with any problems you may have.

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